Customer Feedback

I am very happy with the quality work I get from [Interstate Optical] and the wonderful help from customer service!

Your company made my life as a practicing Optometrist so much easier! It has been an honor to partner with you. Thank you for the many years of wonderful service.  

My name is Rhonnie Kammeyer and I am the Office Manager and Frame Buyer for the family-owned Eye Practice, Eyes on Main.
 
We are located in the small town of Dayton, TN, in South East TN. The practice opened in 2005, after our daughter, Dr. Nicole Kammeyer graduated from The Ohio State University, College of Optometry, in Columbus, Ohio. Nicole's husband, Dr. Bradley Shaffer joined her after he graduated also from OSU in 2007.
 
We have been doing business with Interstate Optical going on 16 years.  Our Interstate Sales Rep, Tom Arnold, has always made sure that we know what the latest reward programs are offered through the lab.
 
When Tom explained to me regarding the Frame Club and the rewards we would receive, I knew we would want to partner up with Interstate!
 
I am very proud of our Optical Staff Members who have helped make our team #1 in Frame Club sales month after month.  Our practice has had amounts over $1,500.00 per month taken off of the lab bill! That's a win-win for both the lab and our office!

I want to let you know what a great job your lab did on the glasses for two of our patients.  One was an older patient that has ALWAYS been very critical of his glasses and our optician was so nervous about having to dispense them.  The glasses came back perfect and the patient had nothing but good things to say about the fit, the lenses themselves, the clarity and how well he was able to see.  The second patient was a boy that has a +11.00 in one eye and +12.00 in the other and hates wearing glasses for obvious reasons.  You made his lenses and they came back much thinner than his previous pair and the optics were awesome.  The boy put them on and tears rolled down his face as this was the best pair of glasses he has ever worn.  The mother got teary-eyed as well and what a moment for the optician.  Thank you for the great job you do!

I have been so very pleased with the job you have done on the children’s sunglasses.  We recently obtained a grant to purchase specialized tinted glasses for children who have low vision or who are legally blind.  Your lab has done an excellent job with the accuracy of lens prescription and tints.   Thank you so very much.  These specialized tinted glasses make a real difference for these kids.

Your customer service team is always very helpful and willing to go the extra step. They’re always cheerful and happy to answer my questions, which is very much appreciated. Furthermore, they help sort any issues that I may have created. Just recently, Rachael helped out with a chem clip job and took the extra time and care to make sure that the job ran smoothly. Additionally, Sue helped out on an employee’s eyeglasses with a gradient polarized lens. She took the time to explain all the options and time frames on the Essilor Colors etc. There are many other instances of great customer service going the extra mile but these were the most recent and I wanted to pass this along. 

I had an insurance job I had to order from another lab but it looked terrible.  It was so bad I couldn’t give it to my patient so I sent it to you because your high minus Rx’s always look great. The patient was very happy! Thank you!

Just a word of thanks to Interstate Optical for offering Direct Rx service! As an optician in an extremely busy practice, I find this service to be of great value! Just one call or simply selecting DIRx to our on line order saves both time & money! Their exceptional customer service provides us with immediate updates should a frame be on backorder or delayed. Thanks again for simplifying the ordering process and allowing us more time with our patients!!

I believe the Varilux S Series (especially the 4D) is the most sophisticated design on the market today. It performs as promised; I have had no refits, no remakes, no customer satisfaction issues. Extremely “comfortable” visual experience compared to other progressive addition lenses. I personally wear them and love them. I have several other designs/brands but find myself always wanting to wear my Varilux S lenses! Great product!

We have used Interstate Optical Mansfield for several years. They have always provided exemplary customer service, going that extra step to help us provide our patients the best product to meet their optical needs. We would highly recommend Interstate to any practice looking for quality products and excellent customer service!

Interstate Optical is definitely our lab of choice. We are a very busy office and Interstate's Customer Service is exceptional in friendliness, professionalism, helpfulness and follow-through. The Quality Control Manager goes above and beyond to help us with any questions or problems and always responds in a timely manner. He is very much appreciated! We are happy with the excellent quality and accuracy of jobs and the turnaround time is consistently speedy. Thank you to all of you who make us look good! We couldn't do it without you!

I love the Interstate Intellego 3 lenses! I have worn several different progressives & this is the 1st pair I just put on & had no trouble with.

Interstate Optical has been my lab since day one and I’ve always felt they are looking out for me. That feeling was confirmed when they recently introduced the Frame Club. As an Independent [ECP], I’ve been challenged to find new profitable ways to enhance the income of my practice. Third-party really cuts into my margins and I sometimes feel like I’m working for them. When my rep shared the opportunity the Frame Club offered I was totally on board. I immediately started earning $25 for many of my orders. They recently added ROI which has some of my most popular selling brands. Thank you, Interstate, for being my Partner!

For 36 uninterrupted years I have used Interstate Optical as my sole lab of choice to provide my patients the best optical quality Lenses on the planet. Their quality workmanship shines on not only the “easy” jobs but on the really difficult extreme Rx’s. Our relationship is more of a partnership and they understand what I want and do their best to deliver every time. They are a great group to work with.

Just a note to tell you how much I appreciate the crew at Interstate Optical in Indianapolis. When we call the lab, the telephone greeting is always friendly, and the answers to questions or solutions to problems are always prompt and accurate. The professionalism and courtesy of your Indiana sales team is second to none, as is Bob, [your Quality Control manager's] advice and technical expertise. They are nice people providing great service. Thank You!

Interstate is the best lab we have ever worked with. It is refreshing to work with a company with such great customer service in today's business environment.

As a private practice optometrist with 30 years of doing business with Interstate Optical, I appreciate their great service, superior quality and above all I appreciate their outstanding integrity. They have been a big part of the success of my practice.

We at Middletown & Settlers Walk Eye Care find Interstate’s Direct Rx program to be efficient and economical. It not only saves the staff time, but most importantly it saves the patient time in getting their glasses. Bottom line - tools like this make our practice more efficient. Being an efficient practice is key to becoming a successful practice.