Interstate Lab Group
Interstate Optical was founded in 1977 by entrepreneur Raymond Art. With roots as an optical sales rep, having personally experienced the daily needs of his customers, Ray’s goal was to start a laboratory that put quality first and was passionate about serving the needs of its customers.
In 2008, Interstate partnered with Essilor to be able to provide their advanced technology and products, while maintaining their family business ownership and culture. In 2011, Indiana-based lab, GK Optical, merged with Interstate, and in 2018, another Indiana-based laboratory, LensTech Optical was added, forming the Interstate Lab Group. Today, Interstate continues to operate with these same principles, under the guidance of Ray’s sons John and Rob Art, and grandson and namesake Raymond Art.
We operate all 3 lab brands utilizing two lab production centers: Ontario, Ohio (headquarters) and Indianapolis, Indiana. Both lab production centers are fully digital with advanced finishing capabilities and anti-reflective laboratories providing the best coatings including Crizal Sapphire 360 UV. Be sure to view each lab brand's info by clicking on their logo at the top of this page!
We welcome the opportunity to serve you!
Our goal is to be an invaluable resource to you in your efforts toward building a stellar practice by actively helping you to grow profitably, to differentiate your practice from your competitors, and to minimize your day-to-day stress.
We have used Interstate Optical Mansfield for several years. They have always provided exemplary customer service, going that extra step to help us provide our patients the best product to meet their optical needs. We would highly recommend Interstate to any practice looking for quality products and excellent customer service!
Connie Z., Comprehensive Eyecare of Central Ohio, Westerville, OHmore
We at Middletown & Settlers Walk Eye Care find Interstate’s Direct Rx program to be efficient and economical. It not only saves the staff time, but most importantly it saves the patient time in getting their glasses. Bottom line - tools like this make our practice more efficient. Being an efficient practice is key to becoming a successful practice.
Debbie P., Middletown Eye Caremore
As a private practice optometrist with 30 years of doing business with Interstate Optical, I appreciate their great service, superior quality and above all I appreciate their outstanding integrity. They have been a big part of the success of my practice.
James R. Patterson, O.D., Ashland Eyecare Inc.more
Interstate is the best lab we have ever worked with. It is refreshing to work with a company with such great customer service in today's business environment.
Dr. David Fullenkamp, Portland, INmore
Just a note to tell you how much I appreciate the crew at Interstate Optical in Indianapolis. When we call the lab, the telephone greeting is always friendly, and the answers to questions or solutions to problems are always prompt and accurate. The professionalism and courtesy of your Indiana sales team is second to none, as is Bob, [your Quality Control manager's] advice and technical expertise. They are nice people providing great service. Thank You!
Gordon R. Boyd, OD, Crawfordsville, INmore
For 36 uninterrupted years I have used Interstate Optical as my sole lab of choice to provide my patients the best optical quality Lenses on the planet. Their quality workmanship shines on not only the “easy” jobs but on the really difficult extreme Rx’s. Our relationship is more of a partnership and they understand what I want and do their best to deliver every time. They are a great group to work with.
Dr. Steve Mather, Lafayette, INmore
Interstate Optical has been my lab since day one and I’ve always felt they are looking out for me. That feeling was confirmed when they recently introduced the Frame Club. As an Independent [ECP], I’ve been challenged to find new profitable ways to enhance the income of my practice. Third-party really cuts into my margins and I sometimes feel like I’m working for them. When my rep shared the opportunity the Frame Club offered I was totally on board. I immediately started earning $25 for many of my orders. They recently added ROI which has some of my most popular selling brands. Thank you, Interstate, for being my Partner!
Dr. "K", Plymouth, INmore
I love the Interstate Intellego 3 lenses! I have worn several different progressives & this is the 1st pair I just put on & had no trouble with.
Kristin, Valley City Vision, Valley City, OHmore
Interstate Optical is definitely our lab of choice. We are a very busy office and Interstate's Customer Service is exceptional in friendliness, professionalism, helpfulness and follow-through. The Quality Control Manager goes above and beyond to help us with any questions or problems and always responds in a timely manner. He is very much appreciated! We are happy with the excellent quality and accuracy of jobs and the turnaround time is consistently speedy. Thank you to all of you who make us look good! We couldn't do it without you!
Jan S., Dr. Thomas Kelly, Inc., Bay Village, OHmore
I am very happy with the quality work I get from [Interstate Optical] and the wonderful help from customer service!
Dr. Deborah Signorino, Bryn Mawr, PAmore
I believe the Varilux S Series (especially the 4D) is the most sophisticated design on the market today. It performs as promised; I have had no refits, no remakes, no customer satisfaction issues. Extremely “comfortable” visual experience compared to other progressive addition lenses. I personally wear them and love them. I have several other designs/brands but find myself always wanting to wear my Varilux S lenses! Great product!
Jeff R., The Ohio State University School of Optometrymore
Just a word of thanks to Interstate Optical for offering Direct Rx service! As an optician in an extremely busy practice, I find this service to be of great value! Just one call or simply selecting DIRx to our on line order saves both time & money! Their exceptional customer service provides us with immediate updates should a frame be on backorder or delayed. Thanks again for simplifying the ordering process and allowing us more time with our patients!!
Michelle H., Dr. Jeff Rice & Dr. Slade Gallowaymore
I had an insurance job I had to order from another lab but it looked terrible. It was so bad I couldn’t give it to my patient so I sent it to you because your high minus Rx’s always look great. The patient was very happy! Thank you!
Barb, Dr. Antionette Botti, Somerset, PAmore
Your customer service team is always very helpful and willing to go the extra step. They’re always cheerful and happy to answer my questions, which is very much appreciated. Furthermore, they help sort any issues that I may have created. Just recently, Rachael helped out with a chem clip job and took the extra time and care to make sure that the job ran smoothly. Additionally, Sue helped out on an employee’s eyeglasses with a gradient polarized lens. She took the time to explain all the options and time frames on the Essilor Colors etc. There are many other instances of great customer service going the extra mile but these were the most recent and I wanted to pass this along.
Vince, Mid Ohio Eyemore
I have been so very pleased with the job you have done on the children’s sunglasses. We recently obtained a grant to purchase specialized tinted glasses for children who have low vision or who are legally blind. Your lab has done an excellent job with the accuracy of lens prescription and tints. Thank you so very much. These specialized tinted glasses make a real difference for these kids.
Cheryl R., O.D., Low Vision Servicesmore
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